Avoid using USB ports found on keyboards, monitors or the front of the PC. If you are connecting to a PC, use the USB ports found on the back of the computer. If your external hard drive came with a Y-cable, use both USB connectors to ensure the drive is getting the appropriate power. Ensure the cable is securely connected to both the drive and computer. Make sure the power adapter is connected directly to a wall outlet, not to an extension cord. Do not connect the drive through a USB hub, connect it directly to the PC or laptop. Check that the power cable is securely connected to the external drive and wall socket (applies only to desktop external hard drives). I've found some steps and methods you should try that will be a probable solution to our issue. Hello Josephbernado, my name is Irisdiel and I am an independent advisor.
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